Shipping policy

Shipping Policy

Last updated: 23 October 2026

Thank you for shopping with House of Ludo. Every order is carefully prepared and dispatched from the United Kingdom.

Order processing

We aim to dispatch in-stock orders within 2–4 working days. Working days are Monday to Friday, excluding UK bank holidays.

During launches, limited-edition releases and particularly busy periods, dispatch may take a little longer. If there is a significant delay, we will contact you using the email address provided with your order.

UK delivery

We offer standard delivery throughout the United Kingdom.

Estimated delivery times and charges will be shown at checkout. Standard UK delivery usually takes 2–4 working days after dispatch, although this is an estimate and cannot be guaranteed.

You will receive a dispatch confirmation by email. Tracking details will be included where the selected delivery service provides them.

International delivery

We deliver to selected international destinations. Available services, estimated delivery times and shipping charges will be shown at checkout.

International orders may be subject to import duties, taxes or customs charges. These are determined by the destination country and are the responsibility of the recipient. House of Ludo cannot control these charges or reimburse them.

Customs checks may occasionally delay an order beyond the estimated delivery window.

Delivery addresses

Please check that your delivery address is complete and correct before placing your order.

If you need to make a change, contact us as soon as possible at hello@houseofludo.co.uk. We will do our best to help, but we cannot guarantee that an address can be amended once an order has been processed or dispatched.

We cannot accept responsibility for delays or failed deliveries caused by an incorrect or incomplete address supplied at checkout. Additional postage may be charged if an order needs to be sent again.

Delivery delays

Delivery dates are estimates and may be affected by circumstances outside our control, including postal disruption, adverse weather and customs delays.

If your order has not arrived within the estimated delivery window, please contact us at hello@houseofludo.co.uk with your order number so that we can investigate.

Lost, damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at hello@houseofludo.co.uk.

Include your order number and clear photographs of the item and its packaging where possible. We will review the issue and arrange an appropriate replacement or refund.

For information about cancellations and returns, please see our Return and Refund Policy.